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Use of ICT by Canadian SMEs

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The impact of information and communications technologies (ICT) on the ability of small and medium-sized enterprises (SMEs) to be productive, innovative and competitive is not only widely acknowledged, but has even been written up by various authors and addressed in several published documents. Given the high degree of globalization and competition in most economic sectors, it is more germane than ever to examine the extent to which ICT can enable SMEs to distinguish themselves on the world stage.

It is with these factors in mind that CEFRIO once again conducted its annual NetPME survey to measure the extent to which the business practices of SMEs include the use of ICT. This year, generous support from the Business Development Bank of Canada made it possible for the NetPME 2011 survey to be held from coast to coast - canvassing a total of around 2,000 SMEs - for the very first time.


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